After granting permissions to your employees, they will be able to access the ticket dashboard.
The tickets overview
Filtering tickets
You can filter tickets on ticket state. By default the filter is set to tickets that are:
You can show more, or less tickets by clicking the filter buttons. When they are activated, they will show tickets with that specific status.
Filtering on a single status, for example the 'On hold' status:
In the following example, only 'Closed' and 'On hold' statusses are visible:
The ticket view page
As an employee or admin, you will have more ticket managing options. Also you will able to see the assignees and are you able to change the language of the ticket.
