Our ticket system has a flexible locale language system. This allows you to configure the languages you and your support team can offer support in. The default is English, but you can configure more if you want. We already prepared a list with all languages. You only need to activate the languages you want to support!
The language settings
You can find the language settings in Flarum's administration dashboard. Just open the "Flarum Support" extension in the left menu and click in the bar on top of the settings and under the enable extension switch on "Support tickets". Now you see all the ticket settings. Please click on the "Languages" tab to enter the Support languages settings.
Here you see a list of all languages you have already activated. You can edit the language or remove the language. At the bottom of the list you'll find the button "Add language".
Add or update a language
When you add or update a language a modal will open. In this modal you have a few option. Please note that the "Language" option cannot be modified when you're updating a language. If you want this you can just create a new language.
This is the language you want this locale to be. If you already created a locale with this language that language will be disabled.
- Show a notice
If you enter a message here, this message will be displayed to your users when they select this language while creating a ticket. If you leave this field empty no notice will be shown.
- Is visible
If you enable this customers can select this language for their ticket.
- Disable language
If you enable this switch the language will be disabled. Your support staff won't be able to pick this language.
Removing a language
You can remove any language by clicking on the trash can in the list of languages. This will not affect any tickets. You'll be asked if you are sure that you want to remove the language. Removing a language makes the language unavailable to select for your users. You can always create the same language again.
If you remove all languages your users won't be able to create any new tickets. A message will appear across the support ticket system. Make sure that you always have at least one language enabled.
Modify the ticket language
When a user creates a new support ticket they set a language. This, however, can be incorrect. Your support staff can update the language of a ticket. They can select all languages from the active languages list unless a language is disabled. They can do this on the right side of the ticket screen.