In version 2.1.0 we have implemented ticket automation. This way this extension will automatically send reminders to customers who didn't replied to their ticket after a couple of days. This reminder can be repeated multiple times and before the ticket automatically closes due to inactivity.
This way you will prevent having tickets pending for years or even decades.
This extension makes use of the Flarum Console, which can be scheduled via the
php flarum schedule:run command.
If you have not enabled a cronjob yet, please check out this tutorial.
An email reminder will automatically be send after a couple of days. See the email notification
Ticket awaiting reply. By default this delay is two days, but is customizable. After the first reminder, the same value will be used for the next reminder.
You can set a reminder limit. This reminder limit will be used to automatically close tickets. The customer will be notified that the ticket was automatically closed, see the email notification
Ticket closed due to inactivity.
Automatically closing tickets
When a ticket is automatically closed, a
This ticket is closed due to inactivity event post is added to the ticket.
Reminders in the UI
In the interface you are able to see how many reminders have been send to the customer.